![]() ![]() ![]() Host celebrations in the large community room, featuring a buffet-style kitchen, media center, and comfy furnishings. These spacious modern apartments are built with sustainable materials and thoughtful touches like quartz countertops, vinyl plank flooring, and large windows for natural light. Floor plans range from studios and 1-bedrooms to larger family-sized homes with 2 and 3 bedrooms. You'll love living here! Located in the heart of the Foster neighborhood, the Tukwila light rail station is just minutes away. You'll need to attach your logs to any support requests manually.About The Confluence Life comes together at The Confluence! The Confluence is our brand-new affordable community. Note: If you've changed the location of your log files, they will not be included when you generate a support zip. Please note the " Limit file size" option does not affect JFR files. For more information on this, please refer to Diagnosing runtime issues using the Java Flight Recorder. Includes data saved by the Java Flight Recorder (JFR) and extracted thread dumps. This means that larger files, like log files, will be truncated. Our support team may ask you to generate thread dumps externally if more information is required. This method of generating thread dumps may include all information. Generates 3 thread dumps at 5 second intervals for performance analysis. Includes velocity templates, custom HTML and custom CSS. Includes results of previous health checks. Includes any cache configuration properties files. Includes authentication configuration files such as atlassian-user.xml, osuser.xml, crowd.properties. In Bitbucket, Access logs are included by default as part of Application Logs. Includes HTTP Access logs from Tomcat's log folder. Includes log files stored in the installation directory, such as catalina.out and GC logs. Includes Apache Tomcat configuration files such as server.xml and web.xml. Includes all logs contained in the home directory. Jira: includes database and log configuration files.Fisheye / Crucible: i ncludes config.xml.Crowd: includes, log config and startup scripts.Confluence: includes, log config and startup scripts.Bitbucket: includes bitbucket.properties.Bamboo: includes and mail configuration.This information is included in every support zip. Includes memory statistics, system settings, and other configurations. Download the zip file once it's been created.Customize the contents of your zip file.You can create a zip on a single node, or on multiple nodes. If your application is clustered, all available cluster nodes will be listed. To create a support zip, go to the Create support zip tab, and choose Create zip. ![]() For Jira applications go to > System > Troubleshooting and support tools (under System support).For FishEye / Crucible go to > Administration > Support Tools (under System Settings).For Crowd (2.11 and later) go to > Support Tools.For Confluence go to > General Configuration > Troubleshooting and support tools (under Administration).For Bitbucket go to > Administration > Troubleshooting and support tools (under Support)įor Bitbucket Mirror go to > Administration > Troubleshooting and support tools - (under Support).For Bamboo go to > Overview > Support Tools (under System).You'll need to be logged in as an Administrator to use it. Troubleshooting and support tools can be found in your application's administration console. Your version may look slightly different, but the basic functionality is the same. The information on this page is for the latest version of the Atlassian Troubleshooting and Support Tools app. It's bundled with all Atlassian products, and can also be downloaded from the Atlassian Marketplace. It sanitizes any usernames and passwords it finds in your configuration files, but does not sanitise usernames and content present in the log files. The Atlassian Troubleshooting and support tools app (add-on) simplifies the process of gathering your log and configuration files. Providing a support zip is completely optional, but it does provide a great deal of useful information for Atlassian Support. Support zips help Atlassian Support understand how your application has been configured and troubleshoot your problem. If you're having problems with an Atlassian application, it can be useful to create a support zip for the Atlassian Support Team, which contains logs from your instance, and diagnostic and configuration information. ![]() This article only applies to Atlassian products on the server and data center platforms. Platform notice: Server and Data Center only. ![]()
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